Metrics That Matter
Track revenue per visitor, average order value, conversion by segment, refund rate, support hours per sale, and time-to-first-success for new buyers. Layer qualitative notes from interviews and support tickets. Tie spikes or dips to specific changes in pricing, packaging, or messaging. When you manage to outcomes rather than vanity metrics, your pricing matures from guesswork to strategy. Over time, patterns emerge that justify bold moves and stabilize your confidence in premium levels.